What people tell us
Testimonials
We are delighted when people say positive things about Real Life Options and have shared some of these comments with you below. All feedback is very welcome; it helps us understand what we do really well and where we might perform better. If you would like to view more detailed responses, together with survey results and regulatory reports, then please visit Our Impact page.
Alternatively, if you would like to pass on a compliment to a staff team member or offer suggestions for improving the way we provide support, please get in touch by emailing tellus@reallifeoptions.org
- People we Support
- Relatives
- Staff
“I like that I get choices of what I can do and taking part in the interviews for new staff. I like the staff who are all good Support Workers and I like being supported with cooking.”
Mark from Glasgow“Good and nice people to help. My favourite memory is helping out doing the interviews for new staff.”
Gary from Oxford“I have my own place that I look after and staff help me make sure I keep it tidy. They also help with my shopping and cooking.”
A person we support from Bathgate“I have my own team and they are all lovely.”
A person we support from Hartlepool“I like my staff because they make me happy. I like going on days out, doing my activities, cooking, doing my housework and getting a hand and foot massage.”
Catriona from Glasgow“It’s important to be in the community. I used to be nervous but I feel more confident now. I like talking to people.”
Nadine from Falkirk“I like how my staff have known me for a long time and know how I like to be supported. I like to be encouraged to live independently.”
Fay from Glasgow“They do things that I ask them to do. I feel like I am the boss. Well, I am the boss!”
A person we support from Teesside“Since I have been here they have helped me work on my life skills as I hope to be more independent one day.”
A person we support from Angus“They support me with things like shopping, money, cooking and just getting out of the house.”
A person we support from Montrose“There is nothing they could do better.”
A person we support from Hartlepool“Staff are always on time and they treat me well. I have built a good relationship with them.”
A person we support from Montrose“The staff are very polite and friendly with me. They treat me with dignity and respect.”
A person we support from Fife“I think that the staff really care and are great at helping me out.”
A person we support from Hartlepool“At regular review meetings staff listen to my views and look at my progress. They also listen to my hopes for the future.”
A person we support from Angus“Staff always do more than expected and go the extra mile.”
A relative of a person we support from Hartlepool“I am involved in all aspects of my relative’s care. The staff seek my opinions. This is important to me.”
A relative of a person we support from Middlesbrough“My relative is well cared for and happy. Staff are cheerful and do their job well, they are well trained. He is treated with respect.”
A relative of a person we support from Kirknewton“Staff really respect my relative’s dignity and staff have a very positive caring relationship with her.”
A relative of a person we support from Tyneside“Living here has made a difference to my relative, they are happier and getting involved more in a variety of different things.”
A relative of a person we support from Bathgate“I have never been so happy with my family member’s care. I just wish I had known about this place sooner”.
A relative of a person we support from Stockton-on-Tees“They support our son 24/7 and they do a great job. They have really helped him to develop his skills. He can now go on the bus without incident and has really begun to enjoy planning and cooking his own food.”
A relative of a person we support from Montrose“I admire the good job that staff are doing. The care is fantastic.”
A relative of a person we support from Birmingham“The staff are very supportive and really improved my relative’s quality of life.”
A relative of a person we support from Hartlepool“My daughter gets out a lot more now and as a result has become a more outgoing and sociable person. This is miles away from what she used to be like and we are very happy with that.”
A relative of a person we support from Montrose“The care and love my relative receives is second to none. We consider ourselves very lucky indeed with all aspects of Real Life Options. They go above and beyond their call of duty in my opinion.”
A relative of a person we support from Glasgow“I feel very reassured that Real Life Options is supporting my son’s needs. The staff have taken time to get to know him and encouraged him to be more independent.”
A relative of a person we support from Hawick“My son is happy there; doing lots of activities; in his garden, playing football, working at the furniture project and at the moment someone is teaching him to fish. He has learned a whole host of new skills with Real Life Options.”
A relative of a person we support from Angus“They understand Autism, which isn’t easy when every person is different. I can tell my relative is happy and safe, because they understand him. So impressed.”
A relative of a person we support from Fife“It is a privilege and honour managing such an amazing team who go over and above their job role to ensure that the people we support are at the centre of everything we do.”
Lisa, Service Manager“Staff work well both individually and as part of a team because we are confident in our manager’s leadership. This means that we can offer a high level of support to all the people at our service. I love my job!”
Mary, staff member“What I like most about Real Life Options is how friendly, caring and welcoming everyone is, both the people we support and staff members. It makes it a really nice company to work for and makes every day enjoyable.”
Rebecca, staff member“I like that Real Life Options seeks to make life safer and richer for the people we support and that the organisation constantly strives to find improved ways to do this.”
Ruth, staff member“We have an open and honest culture and we value the people we support, we want them to be as happy as possible, provide choice, fulfilment and independence. We are like a family.”
A staff member from Stockton-on-Tees“I love working with my teams to identify how we can improve what we do to enrich the lives of the people we support. We have staff who are always willing to go that extra mile to ensure that we provide the best services possible.”
Service Manager, Falkirk“I think the company is fantastic and the changes within the supported living services have really benefitted the people we support.”
A staff member from Hartlepool“Staff retention is always a good thing and very positive for the people we support. It gives the people we support stability, continuity and a feeling of safety.”
A Service Manager from Stockton-on-Tees“People are all individuals and are treated as such.”
A staff member from Yorkshire“Encouraging people to develop their skills and knowledge is so important as it builds confidence and helps staff to feel valued.”
Gary, Service Manager, Falkirk“Equality and diversity is in everything we do, I do my utmost to get every one of the people we support to reach their potential. I am very passionate about the care we provide.”
A staff member from Stockton-on-Tees“It is fulfilling to make a difference to the people we support and know you have benefitted them.”
A staff member from Birmingham“The training here is brilliant, very interesting.”
A staff member from Stockton-on-Tees“It’s lovely to come to work in a place where it’s a fantastic environment and people are so warm.”
A staff member from Birmingham“Good support plans mean people get good consistency of care and that is so important to people who need routine.”
A staff member from Yorkshire“I enjoy my volunteering experience as it gives me a sense of enjoyment working with the people we support and other Real Life Options staff. It’s great to see people enjoy their time at the Centre and leave happy at the end of the day.”
“I enjoy my volunteering experience as it gives me a sense of enjoyment working with the people we support and other Real Life Options staff. It’s great to see people enjoy their time at the Centre and leave happy at the end of the day.”
Connor, Volunteer West Lothian
“I like that I get choices of what I can do and taking part in the interviews for new staff. I like the staff who are all good Support Workers and I like being supported with cooking.”
Mark from Glasgow“Good and nice people to help. My favourite memory is helping out doing the interviews for new staff.”
Gary from Oxford“I have my own place that I look after and staff help me make sure I keep it tidy. They also help with my shopping and cooking.”
A person we support from Bathgate“I have my own team and they are all lovely.”
A person we support from Hartlepool“I like my staff because they make me happy. I like going on days out, doing my activities, cooking, doing my housework and getting a hand and foot massage.”
Catriona from Glasgow“It’s important to be in the community. I used to be nervous but I feel more confident now. I like talking to people.”
Nadine from Falkirk“I like how my staff have known me for a long time and know how I like to be supported. I like to be encouraged to live independently.”
Fay from Glasgow“They do things that I ask them to do. I feel like I am the boss. Well, I am the boss!”
A person we support from Teesside“Since I have been here they have helped me work on my life skills as I hope to be more independent one day.”
A person we support from Angus“They support me with things like shopping, money, cooking and just getting out of the house.”
A person we support from Montrose“There is nothing they could do better.”
A person we support from Hartlepool“Staff are always on time and they treat me well. I have built a good relationship with them.”
A person we support from Montrose“The staff are very polite and friendly with me. They treat me with dignity and respect.”
A person we support from Fife“I think that the staff really care and are great at helping me out.”
A person we support from Hartlepool“At regular review meetings staff listen to my views and look at my progress. They also listen to my hopes for the future.”
A person we support from Angus“Staff always do more than expected and go the extra mile.”
A relative of a person we support from Hartlepool“I am involved in all aspects of my relative’s care. The staff seek my opinions. This is important to me.”
A relative of a person we support from Middlesbrough“My relative is well cared for and happy. Staff are cheerful and do their job well, they are well trained. He is treated with respect.”
A relative of a person we support from Kirknewton“Staff really respect my relative’s dignity and staff have a very positive caring relationship with her.”
A relative of a person we support from Tyneside“Living here has made a difference to my relative, they are happier and getting involved more in a variety of different things.”
A relative of a person we support from Bathgate“I have never been so happy with my family member’s care. I just wish I had known about this place sooner”.
A relative of a person we support from Stockton-on-Tees“They support our son 24/7 and they do a great job. They have really helped him to develop his skills. He can now go on the bus without incident and has really begun to enjoy planning and cooking his own food.”
A relative of a person we support from Montrose“I admire the good job that staff are doing. The care is fantastic.”
A relative of a person we support from Birmingham“The staff are very supportive and really improved my relative’s quality of life.”
A relative of a person we support from Hartlepool“My daughter gets out a lot more now and as a result has become a more outgoing and sociable person. This is miles away from what she used to be like and we are very happy with that.”
A relative of a person we support from Montrose“The care and love my relative receives is second to none. We consider ourselves very lucky indeed with all aspects of Real Life Options. They go above and beyond their call of duty in my opinion.”
A relative of a person we support from Glasgow“I feel very reassured that Real Life Options is supporting my son’s needs. The staff have taken time to get to know him and encouraged him to be more independent.”
A relative of a person we support from Hawick“My son is happy there; doing lots of activities; in his garden, playing football, working at the furniture project and at the moment someone is teaching him to fish. He has learned a whole host of new skills with Real Life Options.”
A relative of a person we support from Angus“They understand Autism, which isn’t easy when every person is different. I can tell my relative is happy and safe, because they understand him. So impressed.”
A relative of a person we support from Fife“It is a privilege and honour managing such an amazing team who go over and above their job role to ensure that the people we support are at the centre of everything we do.”
Lisa, Service Manager“Staff work well both individually and as part of a team because we are confident in our manager’s leadership. This means that we can offer a high level of support to all the people at our service. I love my job!”
Mary, staff member“What I like most about Real Life Options is how friendly, caring and welcoming everyone is, both the people we support and staff members. It makes it a really nice company to work for and makes every day enjoyable.”
Rebecca, staff member“I like that Real Life Options seeks to make life safer and richer for the people we support and that the organisation constantly strives to find improved ways to do this.”
Ruth, staff member“We have an open and honest culture and we value the people we support, we want them to be as happy as possible, provide choice, fulfilment and independence. We are like a family.”
A staff member from Stockton-on-Tees“I love working with my teams to identify how we can improve what we do to enrich the lives of the people we support. We have staff who are always willing to go that extra mile to ensure that we provide the best services possible.”
Service Manager, Falkirk“I think the company is fantastic and the changes within the supported living services have really benefitted the people we support.”
A staff member from Hartlepool“Staff retention is always a good thing and very positive for the people we support. It gives the people we support stability, continuity and a feeling of safety.”
A Service Manager from Stockton-on-Tees“People are all individuals and are treated as such.”
A staff member from Yorkshire“Encouraging people to develop their skills and knowledge is so important as it builds confidence and helps staff to feel valued.”
Gary, Service Manager, Falkirk“Equality and diversity is in everything we do, I do my utmost to get every one of the people we support to reach their potential. I am very passionate about the care we provide.”
A staff member from Stockton-on-Tees“It is fulfilling to make a difference to the people we support and know you have benefitted them.”
A staff member from Birmingham“The training here is brilliant, very interesting.”
A staff member from Stockton-on-Tees“It’s lovely to come to work in a place where it’s a fantastic environment and people are so warm.”
A staff member from Birmingham“Good support plans mean people get good consistency of care and that is so important to people who need routine.”
A staff member from Yorkshire“I enjoy my volunteering experience as it gives me a sense of enjoyment working with the people we support and other Real Life Options staff. It’s great to see people enjoy their time at the Centre and leave happy at the end of the day.”
“I enjoy my volunteering experience as it gives me a sense of enjoyment working with the people we support and other Real Life Options staff. It’s great to see people enjoy their time at the Centre and leave happy at the end of the day.”
Connor, Volunteer West Lothian
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