Real Life Options helps the people we support to live the life they choose through personalised support packages. Everyone communicates differently, so we use a selection of decision-making and communication profiles to help match people to a staff team with the knowledge and experience that best suits their needs. People’s voices are important to us – so we ask them to share their views on the support they receive through our People We Support Survey. We use their responses to continuously review our service and improve the support experience.
There is also the opportunity for people to get involved and have their views represented by Real Life Option’s advocates. This may be through forums, meetings or events where people we support, family members/carers and other support professionals share experiences and work together for positive change.
Advocates have the opportunity to meet with the Real Life Options Board and Leadership Team to influence organisation decision-making and policy. Challenges faced by the people we support are shared with our membership organisations who lobby for change on their behalf.
"I love working with my teams to identify how we can improve what we do to enrich the lives of the people we support. We have staff who are always willing to go that extra mile to ensure that we provide the best services possible."
Service Manager, Falkirk
“I like how my staff have known me for a long time and know how I like to be supported. I like to be encouraged to live independently."
Fay from Glasgow
"Good support plans mean people get good consistency of care and that is so important to people who need routine."
A staff member from Yorkshire
“My son is happy there; doing lots of activities; in his garden, playing football, working at the furniture project and at the moment someone is teaching him to fish. He has learned a whole host of new skills with Real Life Options.”
A relative of a person we support from Angus
“I like my staff who support me to live in my house.”
Tommy from Glasgow