Every person is unique and communicates in a way that is meaningful to them. We believe their voices should guide their support, inspire communities and influence the wider organisation. We use a selection of decision-making and communication profiles to help match people to a staff team with the knowledge and experience that best suits their needs. People’s voices are important to us – so we ask them to share their views on the support they receive through our People We Support Survey. We use their responses to continuously review our service and improve the support experience.
There is also the opportunity for people to get involved and have their views represented by Real Life Option’s advocates. This may be through forums, meetings or events where people we support, family members/carers and other support professionals share experiences and work together for positive change. Advocates have the opportunity to meet with the Real Life Options Board and Leadership Team to influence organisation decision-making and policy. Challenges faced by the people we support are shared with our membership organisations who lobby for change on their behalf.
“I like how my staff have known me for a long time and know how I like to be supported. I like to be encouraged to live independently."
Fay from Glasgow
"I enjoy my volunteering experience as it gives me a sense of enjoyment working with the people we support and other Real Life Options staff. It’s great to see people enjoy their time at the Centre and leave happy at the end of the day."
Connor, Volunteer West Lothian
“I have my own place that I look after and staff help me make sure I keep it tidy. They also help with my shopping and cooking.”
A person we support from Bathgate
"They do things that I ask them to do. I feel like I am the boss. Well, I am the boss!"
A person we support from Teesside
"The training here is brilliant, very interesting."
A staff member from Stockton-on-Tees