Every person is unique and communicates in a way that is meaningful to them. We believe their voices should guide their support, inspire communities and influence the wider organisation. We use a selection of decision-making and communication profiles to help match people to a staff team with the knowledge and experience that best suits their needs. People’s voices are important to us – so we ask them to share their views on the support they receive through our People We Support Survey. We use their responses to continuously review our service and improve the support experience.
There is also the opportunity for people to get involved and have their views represented by Real Life Option’s advocates. This may be through forums, meetings or events where people we support, family members/carers and other support professionals share experiences and work together for positive change. Advocates have the opportunity to meet with the Real Life Options Board and Leadership Team to influence organisation decision-making and policy. Challenges faced by the people we support are shared with our membership organisations who lobby for change on their behalf.
Click on a case study below to read how we support people to have a voice.
Ten members of staff at our Hartlepool service have recently completed their Level 1 Award in British Sign Language (BSL), achieving an incredible 100% pass ...
Read More4th – 9th March 2024 marks National Careers Week, a week promoting career guidance across the UK. With the intent to inspire people to pursue ...
Read MoreWe are delighted to announce that Sam, who we support in Dunfermline was recently named in the 2024 New Years Honours as a recipient of ...
Read More5th – 11th February marks National Apprenticeship Week! The week celebrates the achievements of apprentices around the UK and the positive impact they make to ...
Read MoreCongratulations are in order to our Longcroft Care Home service who achieved a level 5 and 6 grade following their Care Inspectorate inspection on 20th ...
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