At Real Life Options we work with people, their families and health and social care professional teams to ensure that they have the support to remain healthy, feel safe in their home and local community and live a life that positively contributes towards their general wellbeing.
To ensure continued health, safety and wellbeing, we regularly review all support received in line with current support needs and routinely ask for feedback on our services.
We have robust quality assurance systems in place to encourage the continual development of support packages. Detailed reports provided by our regulators, the Care Quality Commission in England and the Care Inspectorate in Scotland demonstrate how we perform against the standards for the quality of service provision. Our staff teams and internal quality assurance partners work closely with these bodies to learn, improve and share best practice.
“I like how my staff have known me for a long time and know how I like to be supported. I like to be encouraged to live independently."
Fay from Glasgow
"I enjoy my volunteering experience as it gives me a sense of enjoyment working with the people we support and other Real Life Options staff. It’s great to see people enjoy their time at the Centre and leave happy at the end of the day."
Connor, Volunteer West Lothian
“I have my own place that I look after and staff help me make sure I keep it tidy. They also help with my shopping and cooking.”
A person we support from Bathgate
"They do things that I ask them to do. I feel like I am the boss. Well, I am the boss!"
A person we support from Teesside
"The training here is brilliant, very interesting."
A staff member from Stockton-on-Tees